Q: When will the library be reopening.
A: Due to a recent uptick in cases locally, and in California generally, it was determined that the best course of action was to push back our plan to open to the public.
At this time, we do not have an anticipated date for when the library will be reopening. Please check back here regularly for updated information as to when that will be. For hold pickup and curbside services, our hours remain Monday through Saturday 10am-5pm. If you have any questions about hold pickup or library services, feel free to give us a call at (805)-526-1735.
Q: How can I put an item on hold? What if it was already waiting on the hold shelf for me?
A: You can place a hold by visiting our catalog here, searching for the item that you’re interested in putting on hold, and selecting the ‘place request’ button. It will ask you to enter your library card number and your pin number (usually the last four of phone number) in order to place the request.
We’re also happy to place holds for you by phone. Feel free to call 805-526-1735, Monday through Saturday from 10am-5pm. All we need is your library card in order to place holds for you over the phone.
If you already had a hold waiting for you on the hold shelf, you will be able to pick it up at the hold pickup station located at the entrance of the library, or through curbside pickup.
Q: How do I pick up items that I've put on hold?
A: Held items will continue to be handled through either our hold pickup station, or through curbside pickup in the marked spaces in the parking lot.
- Picking up items from the hold pickup station at the library entrance:
- Library users can come to the entrance of the library in order to pick up their holds.
- You will be asked to have your Library Card or ID in order to match customers with their requested items.
- Picking up for curbside pickup from the parking lot:
- Please call (805)-526-1735 fifteen to thirty minutes before your arrival time so we can have your holds ready for when you arrive.
- Parking spaces towards the north side of the lot will be marked for curbside pickup. Please see the image below.
- We will bring your items to your vehicle and put them in your trunk for you in order to minimize unnecessary contact.
Q: What can I access from home if I'm not able to visit the library in person?
A: All of our online materials are still available through the library’s website with your library card. This means that you can still check out e-books and digital audiobooks from CloudLibrary as well as e-books, audiobooks, and streaming video through Hoopla. During this time where social distancing is advised and it is the safest to stay isolated pass the time reading or listening to a new book, or starting a new show.
Also remember if you’re seeking news, the library has access to the New York Times, so you can access them without a subscription. Simply click here and hit redeem in order to get access. You will need to make a New York Times account in order to finalize access, but this will allow you to keep up-to-date with news about COVID-19 and more.
This is also a great time to learn something new! If you’re interested in learning a new language, or improving in a language you’re already learning, take a look at Rosetta Stone. If you’re hoping to learn a new skill, whether it be photography, coding, leadership skills, or finally conquering Excel, visit Lynda and browse through the many options to pass the time!
Q: How can I return library books while the library is closed.
A: While we are closed, one of the silver free-standing book-drop boxes is currently open in the parking lot of the library. You are free to return your items through that book drop at this time. Please note that we are continuing our process of temporarily quarantining materials that have been returned to the library. This means that it will take six days between when your items are returned to the library and they are taken off your account.
Q: Will I have to wear a mask while I'm in the library?
A: Yes, when the library opens to the public customers will be required to wear a mask while inside. Safety must remain our top priority in order to continue providing library services to the public.
Q: Will computers be available for use when the library is reopen?
A: Yes, computers will be available for use when the library is open, though in a somewhat limited capacity. In order to maintain proper social distancing some computers will be unavailable. Due to limiting how long customers remain in the building, the time on computers will be more limited than it was previously.
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