Q: When will the library be reopening.

A: We are happy to announce that as of February 16th, 2021 the library is once again open to the public in a limited capacity. This means that we will be limiting how many people are in the library at any given time in order to maintain proper social distancing guidelines and limit the amount of time customers remain inside the library. At the moment our maximum is at 25%, or 75 visitors.

Our hours have not yet returned to our regular hours, and hold pickup and curbside services will also be continuing; our hours are Monday through Saturday 10am-5pm. If you have any questions about hold pickup or library services, feel free to give us a call at (805)-526-1735.

Q: What additional requirements are there for visiting the library?

A: Customers will be required to wear a mask while inside the library. Safety must remain our top priority in order to continue providing library services to the public. We are also limiting the time that visitors can be in the library to thirty minutes; this will allow for more customers to be able to come in and pick up their items despite our limited capacity.

Q: Will computers be available for use when the library is reopen?

A: Yes, computers will be available for use when the library is open, though in a limited capacity. In order to maintain proper social distancing some computers will be unavailable at this time, and the limit to how long customers can be in the building does mean that the full time users would get previously will not be available. Instead, sessions on the computers will be thirty minutes.

Q: What is different about regular library service now that the library will be reopening.

A: There are a few differences to how the library will operate beginning when we reopen. At this time we will not be able to receive money, though we will be happy to work with you to ensure that this doesn’t prohibit you from being able to use our library services.

During this time, while patrons are able to visit the library to browse in person we won’t be able to provide accommodations for visitors to stay for as long as they may be accustomed; we are currently limiting visits to a half-hour. Programming for the time being will remain online rather than in person, and while patrons are able to use our computers it will also be for a maximum of a half-hour period.

Q: Is the library currently accepting donations?

A:  At this time the library is unfortunately not able to accept donations. If you’re seeking an alternative, local discount bookstores or Goodwill may be interested in receiving your donations.

Q: Is the Friends of the Library bookstore available for making purchases?

A:  At the moment the Friends of the Library bookstore is not available. We do have some carts provided near the entrance of the building from their collection that are available for browsing and purchase, and we encourage those interested to look at any outward-facing shelves around the bookstore area for any items they may be interested in. If you have a specific author in mind, you can ask a staff member to enter the bookstore area to retrieve it for you.

Q: Will I now be able to return items inside the library?

A:  Yes, there will be a cart present just inside the entrance to the library where you can drop off materials meant to be returned to the library; you may also continue to return items to the book drops located in the center of our parking lot.

Please note that we are continuing our same process of temporarily quarantining materials that have been returned to the library, whether they are returned to the cart inside or to the book drop. This means that it will take three days between when your items are returned to the library and they are taken off your account.

Q: How do I pick up items that I've put on hold?

A: Held items can be picked up in-person in the library, or through curbside pickup just off of the parking lot as shown below.

  • Picking up items in person:
    • Customers can pick up their hold by coming into the library and going straight ahead to the hold shelves, and then take the item to the self-checkouts near the circulation desk.
    • You will need your library card and pin number (which is generally the last four digits of your phone number) to check out your items via the self-checkout.
  • Picking up for curbside pickup from the parking lot:
    • Please call (805)-526-1735 fifteen to thirty minutes before your arrival time so we can have your holds ready for when you arrive.
    • Please park at the sidewalk alongside the library. A staff member will come out of the nearby gate to meet you.
    • We will bring your items to your vehicle and put them in your trunk for you in order to minimize unnecessary contact.

 

Q: What can I access from home if I'm not able to visit the library in person?

A: All of our online materials are still available through the library’s website with your library card. This means that you can still check out e-books and digital audiobooks from CloudLibrary as well as e-books, audiobooks, and streaming video through Hoopla. During this time where social distancing is advised and it is the safest to stay isolated pass the time reading or listening to a new book, or starting a new show.

Also remember if you’re seeking news, the library has access to the New York Times, so you can access them without a subscription. Simply click here and hit redeem in order to get access. You will need to make a New York Times account in order to finalize access, but this will allow you to keep up-to-date with news about COVID-19 and more.

This is also a great time to learn something new! If you’re interested in learning a new language, or improving in a language you’re already learning, take a look at Rosetta Stone. If you’re hoping to learn a new skill, whether it be photography, coding, leadership skills, or finally conquering Excel, visit Lynda and browse through the many options to pass the time!

Q: How can I put an item on hold? What if it was already waiting on the hold shelf for me?

A:  You can place a hold by visiting our catalog here, searching for the item that you’re interested in putting on hold, and selecting the ‘place request’ button. It will ask you to enter your library card number and your pin number (usually the last four of phone number) in order to place the request.

We’re also happy to place holds for you by phone. Feel free to call 805-526-1735, Monday through Saturday from 10am-5pm. All we need is your library card in order to place holds for you over the phone.

If you already had a hold waiting for you on the hold shelf, you will be able to pick it up in person or through curbside pickup.

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Daily Update from Johns Hopkins University
Simi Valley Library is now open to the public with limited capacity! FAQ
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